Shipping and Delivery Policy
Effective Date: December 2023
Company Name: Eternals World
Parent Company: NXTC Services Pvt. Ltd.
Location: Mumbai, Thane
Welcome to Eternals World! This Shipping and Delivery Policy outlines our procedures and terms for shipping and delivery of your orders. By placing an order on our website, you agree to the following terms.
1. Shipping Methods and Costs
- Shipping Methods: We offer various shipping methods depending on your location and order size. Shipping options will be displayed at checkout.
- Shipping Costs: Shipping costs are calculated based on your location and the weight of your order. These costs will be displayed at checkout before you complete your purchase.
2. Processing Time
- Order Processing: Orders are typically processed within 3-5 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is processed and ready for shipment, you will receive a confirmation email with tracking information.
3. Delivery Time
- Domestic Shipping: Delivery times vary based on your location within India. Estimated delivery times are provided at checkout and typically range from 5-10 business days.
- International Shipping: For international orders, delivery times may vary based on your location and customs processing. Estimated delivery times are provided at checkout and can range from 10-20 business days.
4. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the courier’s website.
5. Shipping Restrictions
- Restricted Areas: We currently do not ship to certain restricted areas. If your address falls into one of these areas, we will contact you to discuss alternative arrangements or issue a refund if necessary.
- P.O. Boxes: We do not deliver to P.O. Boxes. Please provide a valid street address for delivery.
6. Delivery Issues
- Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact us within 48 hours of delivery at [insert contact email]. We will work with the courier to resolve the issue and provide a replacement or refund if applicable.
- Incorrect Address: It is your responsibility to provide accurate shipping information. We are not liable for delays or non-delivery caused by incorrect or incomplete addresses provided by you.
7. Shipping Policy Updates
- Policy Changes: We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of the revised policy.
8. Contact Us
For any questions or concerns regarding shipping and delivery, please contact us at:
NXTC Services Pvt. Ltd.
Eternals World, Mumbai, Thane
Email :- [email protected]