Refund and Cancellation Policy

Refund and Cancellation Policy

Effective Date: December 2023
Company Name: Eternals World
Parent Company: NXTC Services Pvt. Ltd.
Location: Mumbai, Thane

Thank you for shopping with Eternals World. This Refund and Cancellation Policy outlines our procedures regarding refunds and cancellations. By making a purchase on our website, you agree to the following terms.

1. Cancellation Policy

Order Cancellation: You may cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer service team at [insert contact email]. Once the order has been processed or shipped, it cannot be canceled.
Process: Upon receiving your cancellation request, we will confirm the cancellation and process a full refund to your original payment method within 7-10 business days.

2. Refund Policy

Eligibility: Refunds are only available for items returned within 15 days of delivery. The product must be unused, in its original packaging, and with all tags attached. Customized or limited-edition items are non-returnable and non-refundable.
Refund Process: To request a refund, please contact us at [insert contact email] with your order number and reason for return. Once we receive and inspect the returned item, we will process the refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
Shipping Costs: Shipping costs are non-refundable. If the return is due to an error on our part (e.g., incorrect item shipped), we will cover the return shipping costs.

3. Returns Procedure

Return Request: To initiate a return, please contact our customer service team at [insert contact email] within 15 days of receiving your order. Provide your order number, reason for return, and any relevant details.
Return Shipping: After receiving your return request, we will provide instructions for returning the item. Please ensure that the product is securely packaged to prevent damage during transit.
Inspection: All returned items will be inspected upon receipt. Items that do not meet the return criteria will not be eligible for a refund and will be returned to the customer at their expense.

4. Exchanges

Exchange Policy: We currently do not offer exchanges. If you wish to exchange an item, please return it according to our refund policy and place a new order for the desired item.

5. Damaged or Defective Items

Reporting Issues: If you receive a damaged or defective item, please contact us within 48 hours of delivery at [insert contact email]. Provide your order number, a description of the issue, and any relevant photos.
Resolution: We will assess the situation and offer a replacement or refund as appropriate. If a replacement is not available, we will issue a full refund to your original payment method.

6. Contact Us